| 000 | 004390000a22001330004500 | ||
|---|---|---|---|
| 001 | 35590 | ||
| 090 |
_935597 _a35590 |
||
| 099 | _tLIVR | ||
| 100 | _a20130715 frey50 | ||
| 101 | _afre | ||
| 200 |
_aDevelopper la qualité du service _bLIVR _echarte qualité et engagements dans les services publics |
||
| 210 |
_aparis _cDOCUMENTATION FRANCAISE _d1997 |
||
| 215 |
_a105p. _d24cm. |
||
| 610 |
_aQUALITE _aSERVICE PUBLIC _aPRESTATION DE SERVICES |
||