TY  - GEN
AU  - RAMASWAMY
TI  - Design and management of service processes
SN  - 0-201-63383-3
PY  - 1996///
CY  - CANADA
PB  - ADDISON-WISLEY
KW  - MANAGEMENT DE LA QUALITE
KW  - PRODUCTION
KW  - SERVICE
KW  - MARQUE
ER  -