Livre
RAMASWAMY, Rohit
Design and management of service processes : keeping customers for life / Rohit RAMASWAMY
. - CANADA :ADDISON-WISLEY :1996
. - 424p. ; 32cm.
-ISBN : 0-201-63383-3
MANAGEMENT DE LA QUALITE; PRODUCTION; SERVICE; MARQUE
Exemplaires
| Localisation | Cote |
| Magasin | EM472 |