TY  - GEN
AU  - DUMONT
TI  - Innover dans les services
SN  - 2-84411-140-0
PY  - 2001///
CY  - PARIS
PB  - VILLAGE MONDIAL
KW  - INNOVATION
KW  - NOUVELLES TECHNOLOGIES
KW  - MARKETING
KW  - CONCURRENCE
KW  - COMMERCE ELECTRONIQUE
KW  - SERVICE
KW  - ETUDE DE CAS
ER  -