00382    a2200121   450000100060000001000220000610000410002810100080006920000720007721000350014921500170018461000590020168486  a978-2-915236-70-5  a20181005d        u||y0frey5050    ba  afre  aComment dire non bLIVResavoir refuser sans offenserfWilliam, Ury  aPariscNouveaux Horizonsd2007  a287p.d21 cm  apsychologiearelation humaineaaffirmation personnelle