003790000a2200109000450000100060000010000410000610100080004720001040005521000410015921500170020061000520021735590  a20130715              frey50          afre  aDevelopper la qualité du servicebLIVRecharte qualité et engagements dans les services publics  apariscDOCUMENTATION FRANCAISEd1997  a105p.d24cm.  aQUALITEaSERVICE PUBLICaPRESTATION DE SERVICES