TY  - GEN
AU  - MORGAN
AU  - MURGATROYD
TI  - Total quality management in the public sector
SN  - 0-335-19102-9
PY  - 1994///
CY  - BUCKINGHAM
PB  - OPEN UNIVERSITY PRESS
KW  - SECTEUR PUBLIC
KW  - QUALITE TOTALE
KW  - MANAGEMENT PUBLIC
ER  -